Managing Quality

The manager has constantly scan and review all the standards which has been framed but the CQC for the health and social care development. They have to collect all the information which are up to date so that service provider can subscribed to provide new services. On the side, the manager has to monitor all the tools which has been used by staff for the well-being of patients. Through this the manager can be up to date with the patients health but sometimes it waste their time also. With the help of monitoring all the patients, it will be beneficial for the patients. The managers has to adopt these rules on regular basis in order to provide quality of services to patients and fulfil their needs.

Question 2

The concept of quality is difficult. There are numerous factors which influence the quality in care homes. The organisation has to follow all the rules and regulations which has been set by the external agencies. External agencies set the standards and benchmarking in order to provide quality of services. In Stanford residential home care the external agencies plays an important role. They have to find those ways through which they can improve quality of services. They have to provide proper training and development programme to new employees in order to provide to provide quality of services to patients (Kocher and Adashi, 2011). But there are some factors which can make contribution in the attainment of quality of services such as;

Team working- In health and care social organisation, improving the quality of services then it is important to work as team. While working in team, the members can share their task and they will learn from the other which will improve their skills and knowledge. In cited care home it is important to work in a team so that service provider can provide quality of services.

Health and safety at work place– It is the responsibility of managers and services provider to follow all the provisions which has been set regarding the health and social care. At work work place it is important the that the organisation has to follow the act of Health and safety at Work 1974. in this this the employers have responsibility to protect the rights of employees at work place. The employers have to analyse those factors which are causing hazardous to employees. These regulation will lead in the dramatic improvements in care homes and service provider will work according to the care quality commission.

In Stanford residential care home it is important to improve the quality of services by taking advices from the expertise (Mechanic, 2012). The manager has to provide proper training and development programme to employees. Through this, these employees will acquire more information that how to do things in new manner. This is important aspect in care homes to provide ongoing trainings so that services providers will be up to date of information. With the help of this they will also became to know how to use new equipments in order to provide quality of services. With the help of training it also improve the skills and knowledge of employees and they give will provide productivity results. Training minimise the preventable accidents and it promote the quality of services. Further, they have to take feedbacks from the employees that in which area they need suggestion to improve their quality of services.

Question 3

In residential care home it is important to involve services user in health and social care. The manager has to provide quality of services to users. They have to encourage patients which will improve their health. Service user involvement is that process where people are using the service which are involved in planning and development in the delivery of services.; The services users has to understand the framework which has been provided by the doctors. If service users are not happy with the services of organisation them it will directly impact on the company brand image.

The service users are important for the organisation because without them they cannot run their business successfully. The service users in health and social care facilities have huge impact on quality of services (Parekh and et. al., 2011). These impact can be positive or negative. The company has to evaluate the performance of employees because it gives the advantage to health and social care to get to know about the patients experience. It is always good for the health and social care to involve the services user in evaluation process. With the help of this the patients feel valued towards the organisation. Stanford residential care home has to provide services according to the needs of patients thorough which will confidence so that they can share their knowledge with them. It makes the positive impact on quality of services by receiving the positive reviews from the customers. The feedbacks which they have receive from the services users or patients is the key element for the health and social care. With the help of this they can improve the and develop the quality of services and can provide excellent services to the users.

It is also important for administration to improve quality of services of the staff also in order to fulfil the requirements of patients (Tolson and et. al., 2011). It is the responsibility of higher authority also to follow the proper rules and polices on regular basis so that they can analyse the quality of services at work place. It will also help them to retain patients for a long period of time. In global competitive market, it became important to sustain patients in care homes.;

With the help of evaluation process the services providers can get the positive view point of users that they are feeling happy. Through this they will understand their core values in organisation. Time-to-time the services provider has to change their equipments in providing the quality of services. The managers has to provide them training related with the new use of technologies so that they can provide good quality of services to them (Young and et. al., 2010). They have to also take review on care plans from the services users to determine whether the services provider are improving their services or not and to handle the procedures so that corrective actions can be taken.

CONCLUSION

After summing up report it has been concluded that Sam have to follow all the rules and regulations which has been framed by Care Quality Commission in order to provide quality of services. Further it will give advantage to care home while providing the proper training and development programme on regular basis. Through this the quality of services will be improved.

REFERENCES

• Buck, J. A., 2011. The looming expansion and transformation of public substance abuse treatment under the Affordable Care Act. Health Affairs. 30(8). pp.1402-1410.
• Care Quality Commission, 2012. The state of health care and adult social care in England in 2011/12 (Vol. 763). The Stationery Office.
• Hutchison, B., and et. al., 2011. Primary health care in Canada: systems in motion.;Milbank quarterly. 89(2). pp.256-288.
• Kocher, R. P. and Adashi, E. Y., 2011. Hospital readmissions and the Affordable Care Act: paying for coordinated quality care. Jama. 306(16). pp.1794-1795.
• Mechanic, D., 2012. Seizing opportunities under the Affordable Care Act for transforming the mental and behavioral health system. Health Affairs. 31(2). pp.376-382.
• Parekh, A. K., and et. al., 2011. Managing multiple chronic conditions: a strategic framework for improving health outcomes and quality of life. Public health reports. 126(4). pp.460-471.
• Tolson, D., and et. al., 2011. International Association of Gerontology and Geriatrics: A global agenda for clinical research and quality of care in nursing homes. Journal of the American Medical Directors Association. 12(3). pp.184-189.
• Young, J., and et. al., 2010. Diagnosis, prevention, and management of delirium: summary of NICE guidance. BMJ: British Medical Journal. 341.
• Online
• Care Act 2014. 2016. [Online]. Available through: <http://www.scie.org.uk/care-act-2014/assessment-and-eligibility/>. [Accessed on 25th April 2017].

UPTO55%

Avail The Benefit Today!

To View this & another 50000+ free

Enter Email

Submit